Privacy Policy

1. Introduction

Welcome to Serpify. We are committed to protecting the privacy and security of our users’ information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect it. By accessing or using our services, you agree to the collection, use, and sharing of your information as described in this policy.

2. Scope and Consent

This Privacy Policy applies to all users of the Serpify platform and its related services. By using our platform, you consent to the collection, use, and sharing of your personal and non-personal information as outlined in this document, in accordance with the General Data Protection Regulation (GDPR) and Malta’s Data Protection Act.

3. Information Collected

We collect information to provide and improve our services. The types of information we collect include:

  • Personal Information: This includes information you provide us directly, such as your name, email address, and telephone number, when you register for an account, use our services, or communicate with us.
  • Usage Information: We collect information about how you use our services, including your internet protocol (IP) address, browser type, device type, operating system, the pages or features of our service that you browse and the time spent on those pages or features, search terms, the links on our service that you click on, and other statistics.
  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your activity on our platform and third-party websites that integrate our services.

4. Children’s Privacy

Serpify does not knowingly collect or solicit any information from anyone under the age of 16 or knowingly allow such persons to register for the Service. Our services and content are not directed at children under the age of 16. In the event that we learn that we have collected personal information from a child under age 16 without parental consent, we will delete that information as quickly as possible.

5. Use of Information

The information we collect is used in various ways, including to:

  • Provide, operate, and maintain our services.
  • Improve, personalize, and expand our services.
  • Understand and analyze how you use our services.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
  • Send you emails.
  • Find and prevent fraud.

6. Legal Basis for Processing

We process your personal information under the following legal bases:

  • Consent: We may process your data if you have given us explicit consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

7. Information Sharing and Disclosure

We may share or disclose your personal information in the following situations:

  • With Service Providers: We may share your information with third-party service providers who perform services for us or on our behalf and require access to such information to do that work. Examples include data analysis, email delivery, hosting services, customer service, and marketing efforts.
  • For Legal Reasons: We may share your information as required by law or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
  • In Case of a Sale or Merger: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.

8. International Data Transfers

We may transfer your personal information to locations outside of your country for processing and storage. This includes areas where the data protection laws may not offer the same level of protection as those in your jurisdiction. We commit to ensuring that your information is protected and transferred in a manner consistent with legal requirements. By using our service, you agree to the transfer of information to these jurisdictions.

9. Data Security

Protecting your personal information is a top priority for us. We employ a variety of security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, access controls, and secure software development practices. However, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to meet legal, regulatory, tax, accounting, or reporting requirements. Afterwards, we will either delete or anonymize your information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

11. Cookies and Tracking Technologies

Serpify uses cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use cookies to improve and personalize your experience on our platform, to understand how our service is used, and for internal analytics. You have the option to accept or reject these cookies, but note that opting out of cookies may limit your use of certain functionalities of the service.

12. Your Rights Under GDPR

As a resident of the European Economic Area (EEA), you have certain data protection rights. Serpify aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. Your rights include:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability.
  • The right to withdraw consent.

13. Exercising Your Rights

If you wish to exercise any of the rights described above, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.

14. Third-Party Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

15. Social Media and Plugins

Our service includes social media features, such as the Facebook “like” button and widgets, such as the “share” button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

16. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes to this Privacy Policy will be posted on our platform and we will indicate the date the policy was last revised at the top of the page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modification to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

17. Data Protection Officer

To ensure the highest level of commitment to data protection and privacy, we have appointed a Data Protection Officer (DPO). If you have any questions or concerns about our privacy practices or this Privacy Policy, you may contact our DPO. The contact details of the DPO can be found in the contact section of this document.

18. Data Protection Authority

You have the right to make a complaint at any time to the appropriate data protection authority in your jurisdiction about our collection and use of your personal data. For individuals within the European Union, this is the Data Protection Commissioner’s Office in Malta. We would, however, appreciate the chance to deal with your concerns before you approach the data protection authority, so please contact us in the first instance.

19. Automated Decision Making and Profiling

We do not use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfil obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.

20. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:

  • support@serpify.co
  • Flat 7, 37, Guze Howard Street, SLM1752, Sliema, Malta
  • +356 99 50 31 11

This contact information can be used for any privacy-specific inquiries, including requests to exercise your data protection rights as mentioned in this policy.

21. Effective Date and Policy Updates

This Privacy Policy is effective as of 11/01/2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We will notify you of any updates through the platform, email, or other direct communication channels.

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